We’ve been in your shoes. From franchisee to Chief Commercial Officer, Jack Dolman shares his experience working in the world of quick-service restaurants and how he brings his knowledge to providing solutions for you.
At WSCS Global, we truly understand your passion for delivering outstanding customer service and ensuring operations run efficiently. Our team includes people who have been in your shoes, understand your pain points, and deliver customer-specific solutions. Check out our latest blog by Chief Commercial Officer Jack Dolman, who discusses his franchise experience.
When I first stepped into the world of quick-service restaurants as a franchisee for some of the biggest international brands, I quickly learned how crucial every detail is to running a successful operation. From the quality of the food to the efficiency of the service, every element plays a part—but one thing that’s often overlooked is the importance of packaging and consumables.
After years of operating within these brands, I saw firsthand how the right packaging can make a huge difference. It’s not just about containing a product; it’s about ensuring that it reaches the customer in perfect condition, aligns with brand standards, and supports sustainability goals. This realisation led me to my next venture with WSCS Global.
At WSCS Global, we bring a unique perspective because we’ve been on the other side. Here’s why I believe we’re the perfect packaging partner for any QSR brand:
We know what works
With years of hands-on experience, I understand the challenges of running a QSR operation. Our customers value this real-world knowledge, and we empathise with their pain points. That’s why we design and supply practical and proven products in the real world. Confidence in compliance is critical, as well as ensuring all products meet regulatory and country standards. That’s why the WSCS Global compliance team rigorously tests each material to the highest standard at every point in the supply chain.
We’re already aligned with your brand
As a former franchisee, I deeply understand the high standards and specifications that major brands require. At WSCS Global, we are committed to not just meeting but exceeding those expectations by working with you to ensure your brand identity and values are showcased through your packaging. By collaborating with our exclusive manufacturing partners, we ensure that your branding standards are met, with each product fully traceable, giving you complete confidence in its source.
We’re committed to quality
We know that the quality of packaging can directly impact customer experience and operational efficiency. That’s why we’re dedicated to delivering top-tier products every time. We’ve all dealt with a paper bag falling apart or grease seeping through when carrying freshly made food. These issues can frustrate customers and discourage them from returning. That’s why we are committed to delivering quality every time. From the freshness of products to the intricate details of packaging, we work closely with you to ensure everything meets your standards.
We understand the urgency
Timing is everything in the fast-paced world of QSRs. Our deep industry knowledge ensures your operations run smoothly with reliable deliveries and an assured supply. This commitment to seamless operations lets you focus on what matters most—serving your customers quickly and efficiently.
We share your vision
Having been invested in the success of these brands as a franchisee, I’m just as committed to maintaining your brand’s reputation and operational excellence as you are. It’s not just the design and manufacturing of the product we manage—it’s about the entire supply chain. We understand your need for easily accessible inventory and take the weight of supply chain management off your shoulders